F.A.Q

Ordering

If you would like to buy one of our products just click on “Add to Cart”. All of the items that you have selected will be stored in the shopping cart until the completion of the order. When you want to complete your order, click on the shopping cart which you will find at the top right of your screen. You will then be taken to the payment process page where you can fill in your delivery and billing address and choose your method of payment. After completing the order, you will receive an order acknowledgment from us by email, which will list the products that you have selected again. Please note that this order confirmation is not a final acceptance of your purchase order.

Just shoot us an email to service@blueorn.com and tell us what you want to change and we will do our best to accommodate your needs.

As soon as you place an order successfully, you will be sent an email.. If you can’t find it, please check your spam folder.

Please note that the sending of the order confirmation still does not mean that an effective purchase contract has come into existence. Please refer to our General Terms and Conditions in this Respect.

Please check our size chart guide to find your perfect fit. If you’re on the borderline between two sizes, order the smaller size for a tighter fit or the larger size for a looser fit. If your measurements for bust and waist result in two different suggested sizes, order the size from your bust measurement.

Our logistics team will dispatch in stock items within next working day. The delivery time by our courier varies depending on the delivery destination. Please visit our Shipping Policy page for more accurate delivery estimates.

Yes, during check-out, you can choose to ‘Add a new address’ where you can enter a different address than the billing address.

Returns & Exchanges

  1. Contact our customer service: service@blueorn.com
  2. You will be sent a return label, print it and put it on the package.
  3. If this is an exchange, please inform our customer service: service@blueorn.com of the desired color and size.
  4. Bring your package to the next DHL parcel shop.
  5. Once we receive the item in acceptable/ unused condition we will refund the money and a confirmation will be sent to you.
  6. You will only be responsible for paying for any loss in value if this results from any unnecessary handling on your part when checking the quality, features and functioning of the goods.

To us, quality is our highest priority. Our aim is therefore for all customers to always receive high-end quality products from us. If in exceptional cases, an item does not meet our high-quality standards, please inform us immediately by contacting our Customer Service Department.

You have 30 days from the shipping date to exchange your purchase FREE OF CHARGE. We are only able to exchange the same item in a different color and/or different size on condition that the new goods you would like are available. If you would like to receive a different item instead, please return your item through our returns process for a refund. Then place a new order online for the item you would like.

As soon as we received the product, our quality assurance team will check the condition of the product, we will initiate a refund of the full purchase price. The refund will be made via the same payment method used to make the purchase if everything is in order.

Please note that the processing of the return and the repayment of the amount you paid can take up to 14 days.

Delivery & Shipping

Shipping is free within Germany. The shipping costs for delivery to other European countries & worldwide can be found in the following LINK HERE

If you are not able to select your country at the checkout please contact us at support@blueorn.com

Shipping internationally within the EU is tax free for the customer – for non EU shipments in most cases there is no issue at all and you will not incur any additional fees. However, the following needs to be read and understood before ordering from our website.

When ordering from agamee.de, our prices do not include customs fees or other additional taxes that might apply to customer in non-EU countries. Any customs or import duties that are levied on the ordered package and/or customs declarations and regulations required once it reaches its final county of delivery are the sole responsibility of the recipient.

Orders are, unless otherwise specified, marked as gifts when shipped. This measurement aims to avoid unnecessary customs & duties payments at the country of destination. Nevertheless, it may occur that products may be still subjected to import taxes, customs duties and fees levied by the destination country. In these cases DHL will only deliver the product once the recipient has paid the amount due. Unfortunately, we do not have control over this but can only inform you here.

In case additional charges apply upon reception and you choose to not pay, Agamaa reserves the right to not refund at all or partially shipping fees, return fees, taxes or the entire product costs.

Yes, orders can be shipped to a different address than the billing address. After you enter your billing address during checkout, you’ll have the option to enter a new shipping address.

We ship mostly with DHL within Europe. If you live outside of Europe, DHL hands your package over to a national shipment provider.

When an order is shipped, you will receive an email generated by the logistics partner with a tracking number. You can follow the path of your order from our warehouse to your destination. If you do not receive an email, you may contact our Customer Service Department at any time.

Payment Methods

We offer the following payment methods:

Klarna (Pay now, Pay later, Financing, Visa, Master Card)

Paypal

Payment in advance

Like most trustworthy websites, we use SSL technology (Secure Socket Layer) to protect your personal information when it’s being sent over the Internet. SSL is the standard for payments over the Internet and is supported by Chrome, Firefox, Microsoft Internet Explorer, Safari and other popular browsers. We use this technology to encrypt sensitive information before it is sent over the Internet. SSL technology prevents your information from being accessed when you are submitting it.

If you have problems with a specific payment provider please contact us on service@blueorn.com, we will investigate the problem and fix it within 24 hours.

Your Account

If you are a returning customer, click the ‘Sign In’ tab located on the top of the screen, and enter your email address and password. If you are a new customer, click the ‘Sign In’ tab, and create an account.

A personal account allows you to easily access your order details and check the shipping status.

If you have forgotten your password, you can recover it in the My Account section. You will receive an email with your new password.

If you want to completely delete your customer account, please email us at service@blueorn.com. We would appreciate if you gave us a reason for deleting your account which will enables us to improve our service further.